Application Flow
Documentation
Interactive visualization of all user journeys, API flows, and system processes in the Shakhsne Healthcare platform.
Problems We
Solve
Healthcare in our communities faces critical challenges. Shakhsne addresses each one with smart, integrated solutions.
AI Misuse in Healthcare
Critical IssuePatients input random symptoms into generic AI chatbots
No proper prompt engineering or medical context
Dangerous misdiagnosis and self-treatment
Structured body-part selection with medically-engineered AI prompts. Patients tap symptoms on an anatomical model, and our AI asks guided follow-up questions designed by healthcare professionals.
Fragmented Care Journey
Major Pain PointClinics, labs, and imaging centers operate in silos
Patients carry paper results between facilities
Doctors lack visibility into external test results
Unified platform connecting clinics, laboratories, and imaging centers. Doctors order tests digitally, results flow automatically to medical records, patients access everything in one app.
Paper-Based Records
Outdated SystemPatient history scattered across files and folders
Lost or damaged records with no backup
Time wasted searching for information
Complete digital medical records with cloud backup. Search any patient's history instantly, attach files, access from any device. All data encrypted and HIPAA-ready.
Appointment Chaos
Efficiency LossPatients wait on hold to book by phone
Double bookings and scheduling conflicts
No-shows without reminders cost revenue
24/7 online booking with real-time availability. Automatic SMS and push notifications for reminders. Smart scheduling prevents conflicts and reduces no-shows by 60%.
Lab Result Delays
Workflow IssuePatients make trips to collect paper results
Doctors wait days for results to arrive
Critical findings may be delayed
Results uploaded by labs appear instantly in patient records. Doctors notified immediately. Critical findings flagged with alerts. AI generates visual charts for easy understanding.
Communication Gaps
Patient FrustrationNo way to message doctors after visits
Follow-up questions require new appointments
Patients feel disconnected from their care
Built-in real-time chat between patients, doctors, and secretaries. Send images, files, and voice notes. Secretaries can handle routine queries, escalating to doctors when needed.
Specialist Referral Delays
Time & Cost WastePatients must visit GP first, then get referred to specialist
Two consultations for what could be handled in one
Weeks of delay before seeing the right doctor
AI-powered symptom analysis directs patients to the right specialist from the start. Chest pain? See a cardiologist directly. Skin issue? Go straight to dermatology. Save time, money, and get faster treatment.
Market Research
& Insights
Our findings from extensive research, doctor surveys, and patient questionnaires across healthcare facilities in the MENA region.
Study Methodology
Unnecessary GP Visits
Patients who could have gone directly to specialist
Avoidable
Doctor Satisfaction
Doctors who want digital health systems
Want Digital
Record Retrieval Time
Time lost searching for paper records daily
min/day
AI Diagnosis Concerns
Doctors worried about unstructured AI health advice
Concerned
Booking Pattern
How patients prefer to book appointments
Want Online
Cost Efficiency
Savings from direct specialist referral
Saved
📌 Key Research Findings
of patients visited GP unnecessarily before seeing specialist
of doctors want integrated digital health management
of physicians are concerned about unstructured AI health advice
of patients prefer online booking over phone calls
User Role
Documentation
Select a role to explore its complete flow and API reference
System Architecture
Core components of the healthcare platform